Returns & Refund Policy

Returns & Refund Policy

Last Updated: July 22, 2026

‍

At VELIN, each piece is created with intention and reflects our philosophy around fitness, rhythm, and regulation wear.

‍

Currently, VELIN products are produced after purchase through trusted fulfillment partners. This allows us to create intentional collections while managing production responsibly and reducing unnecessary waste as our brand continues to grow.

‍

As VELIN evolves, our production and fulfillment methods may expand to include additional inventory and distribution models.

‍

This Returns & Refund Policy explains when returns, replacements, and refunds may be available for purchases made through shopvelin.com.

‍

This policy works alongside our:

• Terms & Conditions
• Privacy Policy
• Shipping Policy

‍

1. Made-To-Order Production

VELIN products may be produced after purchase through trusted fulfillment partners.

‍

Because each item is created specifically for an individual order, we generally cannot accept returns or exchanges for:

• wrong size selected by the customer;
• change of mind;
• personal preference changes;
• dislike of fit, color, or style;
• ordering multiple sizes to try on.

Customers are responsible for reviewing product descriptions, sizing guides, and available information before completing a purchase.

‍

2. Eligible Refunds & Replacements

VELIN may offer a replacement or refund when:

• the product arrives damaged;
• the product contains a manufacturing defect;
• the wrong product was received;
• the order contains a fulfillment error.

Each request is reviewed individually.

‍

3. Reporting A Problem

If there is an issue with your order, contact VELIN within 7 days of delivery.

‍

Please provide:

• order number;
• description of the issue;
• photographs showing the defect, damage, or incorrect item.

Requests submitted after this period may not be eligible for review.

‍

4. Product Quality Issues

VELIN works with fulfillment partners to ensure products meet quality expectations.

‍

Minor variations may occur due to:

• fabric characteristics;
• printing processes;
• screen differences;
• manufacturing variations.

These natural variations do not necessarily qualify as defects.

‍

5. Incorrect Size Selection

Customers are responsible for selecting the correct size before purchasing.

‍

VELIN provides sizing information to help customers make informed decisions.

‍

A sizing issue caused by customer selection does not qualify for a refund or replacement.

‍

6. Refunds

If a refund is approved, it will be issued to the original payment method.

‍

Processing times may vary depending on the payment provider or financial institution.

‍

7. Exchanges

Due to the made-to-order nature of VELIN products, traditional exchanges may not always be available.

‍

If an item qualifies due to a production or fulfillment issue, VELIN may provide a replacement solution.

‍

8. Relationship With Shipping Policy

Shipping delays, carrier issues, and delivery concerns are addressed in our Shipping Policy.

‍

Product defects, damaged items, and fulfillment errors are addressed through this Returns & Refund Policy.

‍

9. Contact

For assistance regarding your order, contact VELIN through:

‍

shopvelin.com

‍

Please include your order number so we can properly review your request.